Refund and Return Policy – Packali
Effective Date: March 5, 2025
At Packali, we are committed to providing our customers with high-quality organic sunscreen products. If for any reason you are not completely satisfied with your purchase, we are here to help you with our Refund and Return Policy. This policy is designed to ensure your satisfaction while maintaining transparency and fairness.
1. Return Policy
Eligibility for Returns
You can return products within 30 days of receiving your order, provided the following conditions are met:
- The product must be unused and in its original condition with all packaging intact.
- Products that are opened or used are not eligible for return due to health and safety regulations.
- Products must be returned with the receipt or proof of purchase.
How to Return an Item
To initiate a return, please follow these steps:
- Contact us at info@packali.xyz or call 269-944-8115 to inform us of your intention to return the product.
- Provide your order number and a brief description of the reason for your return.
- Once your return is approved, we will provide you with a return address and instructions on how to send the product back to us.
- Return shipping is the customer’s responsibility, unless the item is defective or damaged.
Non-returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products (e.g., digital content)
2. Refund Policy
Eligibility for Refunds
Once we receive your returned item and it meets the return conditions, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
Partial Refunds
In some cases, partial refunds may be issued if:
- The item is damaged or not in its original condition.
- The item is returned after the 30-day return window.
Late or Missing Refunds
If you have not received your refund after the processing time, please:
- Check with your bank or credit card company, as it may take additional time for the refund to be officially posted.
- If you’ve done this and still have not received your refund, please contact us at info@packali.xyz.
3. Damaged or Defective Items
If your product is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will promptly resolve the issue by either:
- Exchanging the item.
- Issuing a full refund, including return shipping costs.
To expedite the process, please provide photos of the damaged or defective item along with your order number when contacting us.
4. Exchanges
We currently do not offer direct product exchanges. If you wish to exchange an item, please return the original item according to our return policy and place a new order for the desired product.
5. Shipping and Handling for Returns
- Customers are responsible for return shipping costs unless the product is damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proper tracking.
6. Exceptions and Special Cases
We reserve the right to refuse returns or issue partial refunds in cases of excessive returns or abuse of this policy. Our goal is to ensure a fair and transparent experience for all customers.
7. Changes to Our Refund and Return Policy
We may update our Refund and Return Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any updates.
Last Updated: March 5, 2025
Contact Us
If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with a return or refund request, please contact us:
📍 Address: 1744 Echo Lane, Gibbonsville, Idaho, United States
📞 Phone: 269-944-8115
📧 Email: info@packali.xyz
🌐 Website: https://packali.xyz/