Payment Policy – Packali

Effective Date: March 5, 2025

At Packali, we are committed to providing a safe, secure, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, security measures, transaction processing, and other essential payment-related information. By making a purchase on Packali, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer multiple secure payment options to ensure a seamless checkout process. Customers can choose from the following payment methods:

A. Credit & Debit Cards

We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

B. Digital Payment Platforms

For a faster and more secure checkout, we support:

  • PayPal (Fast and secure online payment option)
  • Apple Pay (For Apple device users)
  • Google Pay (For Android and Google account holders)

C. Buy Now, Pay Later (If Available)

We may offer installment-based payment options through third-party services such as Klarna, Afterpay, or Affirm, allowing you to split your payments over time. Eligibility and terms are determined by the payment provider at checkout.

D. Gift Cards & Store Credit

If you have a Packali gift card or store credit, you can apply it at checkout. Gift cards cannot be exchanged for cash and must be used before their expiration date.

2. Currency & Pricing

All transactions on Packali are processed in U.S. dollars (USD).

  • For international customers, your bank or payment provider may convert the amount into your local currency based on the exchange rate at the time of purchase.
  • Any currency conversion fees are the responsibility of the customer.
  • Prices listed on our website do not include taxes, customs fees, or import duties, which may apply based on your location.

3. Payment Processing & Order Confirmation

Once you complete your payment:

  • You will receive an order confirmation email with your order details.
  • Your payment will be processed immediately, and funds will be deducted from your selected payment method.
  • If the payment is unsuccessful, you will receive a notification to retry the transaction or use a different payment method.

If you do not receive an order confirmation within 24 hours, please check your spam folder or contact us at info@packali.xyz.

4. Payment Security & Fraud Prevention

We prioritize secure transactions and implement industry-standard security measures to protect customer data.

  • All transactions on Packali are encrypted using SSL (Secure Socket Layer) technology to prevent unauthorized access.
  • We comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of payment security.
  • To prevent fraud, our system may require additional verification for high-value orders or flagged transactions.

5. Taxes, Customs Duties & Additional Fees

Depending on your location, your purchase may be subject to:

  • Sales tax (U.S. orders): Sales tax is calculated at checkout based on state regulations.
  • Import duties & customs fees (International orders): Customers are responsible for any customs duties, VAT, or import taxes imposed by their country. These fees are determined by local authorities and not included in the product price or shipping cost.

We recommend checking your country’s customs policies before placing an international order to avoid unexpected charges.

6. Failed Transactions & Payment Issues

If your payment is declined or fails to process, please:

  • Ensure that your billing details match the details on your card or payment account.
  • Check if your bank or payment provider has placed any restrictions on online purchases.
  • Contact your bank or card issuer to verify that your transaction is not being blocked.
  • Try using an alternative payment method.

If issues persist, contact our support team at info@packali.xyz for further assistance.

7. Refunds & Chargebacks

We strive to provide a hassle-free refund process.

  • Refunds are processed according to our Refund and Return Policy.
  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • If you do not receive your refund after this period, check with your bank or payment provider, as processing times may vary.

Chargebacks & Disputes

  • If you believe your transaction was unauthorized or incorrect, contact Packali first to resolve the issue.
  • Filing a chargeback through your bank or credit card provider should be a last resort. Unwarranted chargebacks may result in account suspension or denial of future purchases.

8. Subscription & Recurring Payments

If we offer subscription-based services in the future:

  • Customers agree to be charged automatically at each billing cycle.
  • Subscription payments will be deducted from the selected payment method unless canceled in advance.
  • Customers can cancel subscriptions at any time via their account settings or by contacting support.

9. Payment Policy Updates

Packali reserves the right to modify this Payment Policy at any time to reflect changes in regulations, payment methods, or business operations. Updates will be posted on this page with the latest effective date.

Last Updated: March 5, 2025

10. Contact Us

For payment-related questions, feel free to reach out to us:

📍 Address: 1744 Echo Lane, Gibbonsville, Idaho, United States
📞 Phone: 269-944-8115
📧 Email: info@packali.xyz
🌐 Website: https://packali.xyz/

Thank you for shopping with Packali! Your trust in our organic sunscreen products means the world to us. 🌿🌞